““She had a smooth, low voice and a naughty, shocking sense of humour. Laughter followed in her wake; she collected admirers, both male and female, simply walking across the lobby. She had a certain knack for including everyone in her own private jokes, bending in conspiratorially to say something wickedly off-colour to one of the old stone-faced dowagers waiting for a cab. The next moment, they’d both be giggling uncontrollably””