““Remember and Share - The Investment Phase is the fourth step in the Hook Model. - Unlike the Action Phase, which delivers immediate gratification, the Investment Phase is about the anticipation of rewards in the future. - Investments in a product create preference because of our tendency to overvalue our work, be consistent with past behaviors, and avoid cognitive dissonance. - Investment comes after the variable reward phase when users are primed to reciprocate. - Investments increase the likelihood of users returning by improving the service the more it is used. They enable the accrual of stored value in the form of content, data, followers, reputation or skill. - Investments increase the likelihood of users passing through the Hook again by loading the next trigger to start the cycle all over again. *** Do This Now Refer to the answers you came up with in the last “Do This Now” section to complete the following exercises: - Review your flow. What “bit of work” are your users doing to increase their likelihood of returning? - Brainstorm three ways to add small investments into your product to: - Load the next trigger - Store value as data, content, followers, reputation and skill - Identify how long it takes for a “loaded trigger” to re-engage your users. How can you reduce the delay to shorten cycle-time through the Hook?””
