Business Quote by Stan Slap
““The high quality of a company’s customer experience rarely has anything to do with the high price of their product.””
About This Quote
Source Interview: Business Insights Podcast, 2020
Customer experience quality depends on service, not product price, emphasizing value creation through interactions.
In simple terms: Good service matters more than high price.
Key Takeaway
Focus on service excellence.
Themes
customer experience
value
service
pricing
relationship
Mood
analytical
pragmatic
professional
Type
advice
business
When to use this quote
- retail
- SaaS
- hospitality
- e‑commerce
- B2B services
Key Concepts
service design
value perception
customer loyalty
Questions to Reflect On
- How can you improve service without raising costs?
- What aspects of experience drive loyalty?
A Different Perspective
High price can still deter customers if service is poor.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)