Customer Quote by Clayton M. Christensen
““Using flawed segmentation schemes, they often introduce products that customers don’t want, because they aim at a target that is irrelevant to what customers are trying to get done.””
About This Quote
When companies base products on flawed market segments, they create offerings that don’t meet actual customer needs.
In simple terms: Wrong targets produce unwanted products.
Validate customer needs before designing.
Themes
Mood
Type
When to use this quote
- entrepreneurship
- product launch
- software development
Key Concepts
Questions to Reflect On
- How do you ensure your target is relevant?
- What signals indicate a misaligned product?
Focusing on irrelevant segments wastes resources and erodes trust.