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Customer Quote by Clayton M. Christensen

“Using flawed segmentation schemes, they often introduce products that customers don’t want, because they aim at a target that is irrelevant to what customers are trying to get done.” quote by Clayton M. Christensen
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““Using flawed segmentation schemes, they often introduce products that customers don’t want, because they aim at a target that is irrelevant to what customers are trying to get done.””

Clayton M. Christensen

About This Quote

When companies base products on flawed market segments, they create offerings that don’t meet actual customer needs.

In simple terms: Wrong targets produce unwanted products.

Key Takeaway

Validate customer needs before designing.

Themes

innovation market research product development

Mood

analytical cautionary

Type

business strategic

When to use this quote

  • entrepreneurship
  • product launch
  • software development

Key Concepts

business strategy customer behavior design thinking

Questions to Reflect On

  • How do you ensure your target is relevant?
  • What signals indicate a misaligned product?
A Different Perspective

Focusing on irrelevant segments wastes resources and erodes trust.

3.4 out of 5 (5 ratings)

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