Customer Quote by Greg Thain
““To get the most benefit from a segmentation strategy, marketers must focus on why consumers buy, not what they buy or who they are. Once you know what consumer preferences depend on, you can adapt your offering to those conditions.””
About This Quote
Source Speech: Marketing Conference, 2015
Effective segmentation requires understanding consumer motivations rather than demographics or product categories.
In simple terms: Focus on why people buy.
Align products with underlying motivations.
Themes
Mood
Type
When to use this quote
- product development
- advertising campaigns
- pricing strategy
- customer loyalty programs
Key Concepts
Questions to Reflect On
- How can you uncover deeper buying motives?
- What signals indicate shifting consumer motivations?
Motivations can be hidden and change over time, making segmentation fluid.