Quote by Victor Cheng

“People happily pay a premium for three things: Speed, Quality, and Convenience.”

— Robert A. Rice, Jr

“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”

— Mokokoma Mokhonoana

“strategies that allow it to command price premiums.”

— A.G. Lafley

“These loyal customers cost us less to maintain. They produce high margins and we make more money from them.”

— James Dion

“All other things being equal, the retailer will have an advantage because of their direct contact with the shopper.”

— Greg Thain

“Fundamentally, customers do not want choice; they just want exactly what they want.”

— B. Joseph Pine II

As consumers we get more demanding all the time. We want better quality. We want it faster. And cheaper. Plus, we want more choices.…

— Price Pritchett

“If customers are more concentrated, then the customers can demand (and get) big price discounts. If suppliers (the client’s company and its competitors) are…

— Victor Cheng

“Differentiation in an existing market can take one of three forms. You can describe differences in product attributes (faster, cheaper, less filling, 30% more),…

— Steven Gary Blank

You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they…

— Brian Tracy

“as customers form routines around a product, they come to depend upon it and become less price-sensitive.”

— Nir Eyal

“What you want doesn’t matter. Great businesses are built on what the customer wants and needs.”

— Joseph C. Kunz Jr