Customer Quote by Alistair Croll
““Customer lifetime value and customer acquisition cost drive your growth, and you’ll run experiments to try to capture more loyal users for less, tweaking how you charge, when you charge, and what you charge for.””
About This Quote
Source Book: “Lean Analytics”, 2013
Growth depends on balancing value, cost, and pricing experiments.
In simple terms: Growth = value + cost + pricing tests.
Optimize acquisition and retention.
Themes
Mood
Type
When to use this quote
- startup scaling
- marketing campaigns
- product pricing
Key Concepts
Questions to Reflect On
- How do you measure true loyalty?
- When should pricing be adjusted?
Overemphasis on metrics can ignore customer experience.