Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
If you take a salesman, who sells a useless commodity, he feels like a fraud. — Erich Fromm Copy Share Image
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon Copy Share Image
The most powerful concept in marketing is owning a word in the prospects mind. — Al Ries Copy Share Image
In life, in the media, and everything, people focus way too much on founders. — Patrick Collison Copy Share Image
Interest in the Founders has risen and fallen over time, as has admiration for them and their accomplishments. — H. W. Brands Copy Share Image
Learn to invest in investments where you can achieve an honest, legal advantage over other investors. When it comes to investing, why… — Robert Kiyosaki Copy Share Image
“In public market investing, as in many things, you achieve big success when you’re both contrarian and right.” — Reid Hoffman Copy Share Image
With weak balance sheets, banks tend to continue lending unprofitable businesses and leave them existing. — Toshihiko Fukui Copy Share Image
The entire pursuit of value investing requires you to see where the crowd is wrong so that you can profit from their… — Guy Spier Copy Share Image
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty… — Doug McMillon Copy Share Image
What happens during recessions, is you have less windfalls just helping you cover mistakes. You have to be more careful about not… — Reid Hoffman Copy Share Image
“I take my investment advice from my dentist, because he’s just as likely to lose me money as a financial advisor.” — Jarod Kintz Copy Share Image
If you look at most successful startups, they're run by people in their mid to late forties, who've gone through the trenches… — Tony Fadell Copy Share Image
It is important for investors to understand what they do and don't know. Learn to recognize that you cannot possibly know what… — Barry Ritholtz Copy Share Image
The key element of success is a product that matches all of what you've done in your message and your marketing, and… — Ricardo Guadalupe Copy Share Image
An overheating economy, characterized by accelerating inflation and rising interest rates, is another precondition for recession. This doesn't describe today's economy. — Mark Zandi Copy Share Image
In the social business marketplace, brands that hope to build loyal and growing communities do so most effectively when they demonstrate their… — Simon Mainwaring Copy Share Image
While some might mistakenly consider value investing a mechanical tool for identifying bargains, it is actually a comprehensive investment philosophy that emphasizes… — Seth Klarman Copy Share Image
When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You… — Peter Drucker Copy Share Image
No matter what, the entrepreneur must strive to be above average and, at the same time, understand what is driving those averages… — Michael Gerber Copy Share Image
“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take… — Susan C. Young Copy Share Image
Active management strategies demand uninstitutional behavior from institutions, creating a paradox that few can unravel. Establishing and maintaining an unconventional investment profile… — David F. Swensen Copy Share Image
I never ask if the market is going to go up or down because I don't know, and besides it doesn't matter.… — John Templeton Copy Share Image
“Facebook, the best investment in our 2005 fund, returned more than all the others combined. Palantir, the second-best investment, is set to… — Peter Thiel Copy Share Image
“Your brand is the unique persona and identity of you, your company, product or service that sets it apart from others in… — Kytka Hilmar-Jezek Copy Share Image
“It’s become a cliché by now, but since 2008, no high-ranking executive from any financial institution has gone to jail, not one,… — Matt Taibbi Copy Share Image
“Within most well-established companies is a core of uniqueness. It is identified by answering questions such as the following: • Which of… — Michael E. Porter Copy Share Image
“I suggest that you think about your customer’s journey as a unified experience that has three key phases: motivation, education, and adoption.… — Brian de Haaff Copy Share Image
Some traders still think that a computer could not trade as well as they can. — Thomas Peterffy Copy Share Image
