Critics Quote by Simon Mainwaring
“Some critics have challenged what the return on investment is for engagement in social media. Others have complained that the metrics don't exist to demonstrate value.”
About This Quote
Source Article: Harvard Business Review, 2012
Measuring social media ROI is hard because impact is indirect and hard to quantify.
In simple terms: Social media value is elusive.
Key Takeaway
Develop better metrics for impact.
Themes
marketing
measurement
social media
Mood
analytical
pragmatic
Type
strategic
critical
When to use this quote
- brand campaigns
- customer service
- influencer partnerships
Key Concepts
analytics
value
engagement
Questions to Reflect On
- How to balance quantitative and qualitative data?
- What non‑financial outcomes matter?
A Different Perspective
Metrics may never capture intangible benefits.
![“Nearly all the writing of our time is likely to disappear in a hundred years. Certainly most readers - and nearly all critics - feel that [Kurt] Vonnegut started to repeat himself, to grow increasingly self-indulgent and meandering, and to sometimes just blather in his later work. But his books up…” quote by Michael Dirda](https://sms4smile.com/quotes/img-quotes/ed7/michael-dirda-3414_1960s_nearly-all-the-writing-of-our-time-is-li_13506.jpg)