Customer Quote by Jay Samit
“The customer is always right...even when they're wrong.”
About This Quote
Source Interview: Business Insider, Jay Samit, 2015
Customers are generally right, but sometimes they are mistaken; balance empathy with reality.
In simple terms: Customers are right, even when wrong.
Key Takeaway
Listen, then correct gently.
Themes
customer service
truth
empathy
Mood
balanced
empathetic
Type
practical
advisory
When to use this quote
- sales
- support
- product design
Key Concepts
business
communication
Questions to Reflect On
- When should you override a customer's request?
- How do you maintain trust while correcting errors?
