Business Quote by Harry Gordon Selfridge
“The customer is always right.”
About This Quote
Source Business: Selfridge's Department Store, early 20th century retail slogan
The principle suggests prioritizing customer satisfaction, assuming their preferences guide decisions.
In simple terms: Customers should be treated as always correct.
Key Takeaway
Prioritize listening to customers.
Themes
customer service
retail
satisfaction
Mood
considerate
pragmatic
Type
advice
business
When to use this quote
- store interactions
- online shopping
- complaint handling
Key Concepts
customer-centricity
service mindset
Questions to Reflect On
- How do you balance customer wishes with business limits?
- When should you challenge a customer’s request?
A Different Perspective
Customers may be unreasonable; not all demands are feasible.
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