Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees. — Oscar Munoz Copy Share Image
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations… — Dave Thomas Copy Share Image
Now companies tend to mine gigantic databases for insights into what might happen six months from now. That might always be valuable,… — Kevin Maney Copy Share Image
I have been in the entertainment business some forty-three years, and I have never said anything detrimental or anything that might be… — W. C. Fields Copy Share Image
The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly… — Angela Ahrendts Copy Share Image
Always enter the conversation already taking place in the customer's mind. — Robert Collier Copy Share Image
Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing… — Peter Drucker Copy Share Image
In my 35 years in business I have always trusted my emotions. I have always believed that by touching emotion you get… — Kevin Roberts Copy Share Image
You can use social media to turn strangers into friends, friends into customers and customers into salespeople. — Seth Godin Copy Share Image
Microsoft and Dell have been building, implementing and operating massive cloud operations for years. Now we are extending our longstanding partnership to… — Bob Muglia Copy Share Image
If you don't have trust inside your company, then you can't transfer it to your customers. — Roger Staubach Copy Share Image
I'm making a case against how money managers are handling customers' money. The objective of the customer is not being met if… — Michael Lee-Chin Copy Share Image
I think of a traditional CEO as being divorced from customers. A lot of consumer company CEOs - they're not really interacting… — Tim Cook Copy Share Image
To succeed in business you need to be original, but you also need to understand what your customers want. — Richard Branson Copy Share Image
It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket… — Bob Lutz Copy Share Image
The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and… — Alvan Macauley Copy Share Image
You have to know what your customers think about your product and where you sit, relatively speaking. You have to know what's… — Andy Jassy Copy Share Image
It's important to feel what the customer is feeling when he enters the shop. — Delphine Arnault Copy Share Image
I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value… — Andy Grove Copy Share Image
Communicate. Listen to your customers, associates and competitors. — J. Willard Marriott Copy Share Image
People love to play expectations games, and that is always bad for collaboration internal to a team, with your manager, or externally… — Steven Sinofsky Copy Share Image
Charging everyone the same thing and treating everyone the same way, as retailers do today, is 'Six Sigma' thinking which is great… — Peter Fader Copy Share Image
