Assets Quote by Alvan Macauley
“The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and fairness above gain-who put a proper valuation upon a satisfied customer as an asset running into the thousands of dollars, and who love a job thoroughly well done and get a kick out of doing it.”
About This Quote
Source Business Manifesto: Service Excellence, 2015
Perfect service evolves; equity and fairness should guide valuing customers as assets.
In simple terms: Service should be fair and customer‑focused.
Key Takeaway
Prioritize equity in service.
Themes
service
equity
fairness
Mood
ethical
ambitious
Type
business
philosophical
When to use this quote
- customer service
- leadership
- policy development
Key Concepts
customer valuation
ethical business
quality focus
Questions to Reflect On
- How can equity be measured in service?
- What incentives promote fair treatment?
A Different Perspective
Profit motives can conflict with fairness.
![“[When I die], I will decidedly not be regretting missed opportunities for a good time. My regrets will be more along the lines of a sad list of people hurt, people let down, assets wasted and advantages squandered.” quote by Anthony Bourdain](https://sms4smile.com/quotes/img-quotes/ba3/anthony-bourdain-649_advantage_when-i-die-i-will-decidedly-not-be-regre_24502.jpg)
