““The answer is cross-training. Every new Mercadona employee goes through four weeks of training, during which he or she not only learns about the company’s values but also learns how to perform a broad range of tasks. The fruit and vegetables specialists, for example, are trained to help customers, manage product flow, order products, perform inventory checks for four to five hundred products to make sure that the physical inventory matches the system inventory, and regularly check their sections for product or process problems.””
