“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems… — Zeynep Ton Call center Copy Share Image
“In addition to salary, all Mercadona employees, from the cleaner to the CEO, received an annual bonus if their individual and local… — Zeynep Ton Business Copy Share Image
“number of employees who left divided by the average number of employees during that year.” — Zeynep Ton Number Employees Copy Share Image
“There are three key assets in retail: real estate, inventory, and people.” — Zeynep Ton Real estate Copy Share Image
“The answer is cross-training. Every new Mercadona employee goes through four weeks of training, during which he or she not only learns… — Zeynep Ton Fitness Copy Share Image
