Communication skills Quote by Susan C. Young

“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or her concerns…

— Susan C. Young

“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. • Ensure that…

— Susan C. Young

“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give…

— Susan C. Young

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even…

— Jeffrey Gitomer

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and…

— Susan Ward

Listen to the customer's complaint and act fast.

— Richard Branson

Are Your Customers saying WOW?

— Tom Peters

“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”

— Bill Quiseng

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

— Bill Gates