Customer-service-quotes Quotes by Susan C. Young

“It is easier to do business and work with people who are most like ourselves.”

— Susan C. Young

“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.”

— Susan C. Young

“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.”

— Susan C. Young

“Become a ‘good finder’ and seek to acknowledge the best you see in others.”

— Susan C. Young

“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.”

— Susan C. Young

“Active listening requires being fully present and engaged in the moment.”

— Susan C. Young

“Curiosity adds depth to what you know and to your life experience.”

— Susan C. Young

“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.”

— Susan C. Young

“Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although…

— Susan C. Young

“Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an…

— Susan C. Young

“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love.…

— Susan C. Young

“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in…

— Susan C. Young

“A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations.…

— Susan C. Young

“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to…

— Susan C. Young

“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested…

— Susan C. Young

“Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello…

— Susan C. Young

“Is there overlap and similarity among personality profile assessments? Absolutely! Although each assessment packages information differently, you will recognize the common threads…

— Susan C. Young

“Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around…

— Susan C. Young

“Poise: a graceful and elegant bearing in person; a composure of dignity and manner. Postures: the position of a person’s body when…

— Susan C. Young

“How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch…

— Susan C. Young

“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention.…

— Susan C. Young

“To remember people’s names, create a New Contact—Saving someone’s name shortly after meeting will help you retain it longer. Whether it is…

— Susan C. Young

“It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if…

— Susan C. Young

“We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a…

— Susan C. Young

“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to…

— Susan C. Young

“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand,…

— Susan C. Young

“The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends…

— Susan C. Young

“You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to…

— Susan C. Young

“Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote…

— Susan C. Young

“These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated…

— Susan C. Young

“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your…

— Susan C. Young

“As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal…

— Susan C. Young

“8 Ways to Shine a Positive Light on Others 1. Let the other person appear smart. The person who desperately tries to…

— Susan C. Young

“Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business…

— Susan C. Young

“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your…

— Susan C. Young

“12 Ways to Improve & Project Confident Posture 1. Go people watching. Note how you interpret the different postures you observe. This…

— Susan C. Young

“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding…

— Susan C. Young

“When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for…

— Susan C. Young

“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an…

— Susan C. Young

“If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.”

— Susan C. Young