“By being fully present and engaged you will maximize your moments to make every encounter count.” — Susan C. Young Copy Share Image
“What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?” — Susan C. Young Copy Share Image
“Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.” — Susan C. Young Copy Share Image
“Being proactive and intentional will enable you to create a positive experience for yourself and others.” — Susan C. Young Copy Share Image
“Most people want, need, and respond positively to gestures of kindness and goodness. This universal friendliness connects humanity.” — Susan C. Young Copy Share Image
“Rapport allows you to create a friendly compatibility and easy companionship which feels comfortable and enjoyable.” — Susan C. Young Copy Share Image
“Active listening is one of the best services a company can provide.” — Susan C. Young Copy Share Image
“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.” — Susan C. Young Copy Share Image
“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful… — Susan C. Young Copy Share Image
“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with?… — Susan C. Young Copy Share Image
“As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness… — Susan C. Young Copy Share Image
“A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and… — Susan C. Young Copy Share Image
“For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls.… — Susan C. Young Copy Share Image
“Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone,… — Susan C. Young Copy Share Image
“Imagine how many new friends you would make, how much new business you could create, and how much fun you could have… — Susan C. Young Copy Share Image
“To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help… — Susan C. Young Copy Share Image
“Ask any person trained in sign language and they will confirm the fact that you can talk with your hands. Your hand… — Susan C. Young Copy Share Image
“When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn… — Susan C. Young Copy Share Image
“All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with… — Susan C. Young Copy Share Image
“Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up… — Susan C. Young Copy Share Image
“Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you.… — Susan C. Young Copy Share Image
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration… — Susan C. Young Copy Share Image
“How's your humor? What can you do to have more humorous lines to use in the right place at the right time?… — Susan C. Young Copy Share Image
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing… — Susan C. Young Copy Share Image
“10 Ways to Be More Personable and Friendly 1. Listen more than you speak. 2. When you do speak, ask questions of… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015,… — Susan C. Young Copy Share Image
“Professional Networking “The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development).… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.” — Susan C. Young Copy Share Image
“Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.” — Susan C. Young Copy Share Image
“Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.” — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.” — Susan C. Young Copy Share Image
“If people would read more of these humor books, they wouldn’t need all those self-improvement books!” — Susan C. Young Copy Share Image
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.” — Susan C. Young Copy Share Image
“What can you do to ensure that your voice value translates into impression value?” — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share Image
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share Image
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share Image
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share Image
“Communication skills, quotes by susan c young, relationship quotes, how to make a great first impression, preparation quotes, motivational speaker, susan young, build confidence,… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share Image
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share Image
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share Image
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share Image
