Communication skills Quote by Susan C. Young

“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or her concerns…

— Susan C. Young

“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. • Apologize sincerely–never…

— Susan C. Young

“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention. • Stay…

— Susan C. Young

Learn from your unhappy customers.

— Bill Gates

“Customers are people. They lead lives. They have kids, they eat too much, they don’t sleep well, they phone in sick, they get bored,…

— Alistair Croll

“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give…

— Susan C. Young

Revolve your world around the customer and more customers will revolve around you.

— Heather Williams

“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’…

— Robert Spector

“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”

— Bill Quiseng

Are Your Customers saying WOW?

— Tom Peters

“Make your clients happy, because unhappy clients do not always return.”

— Utibe Samuel Mbom

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy.…

— Mark Cuban