“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If… — Susan C. Young Copy Share Image
“Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first… — Susan C. Young Copy Share Image
“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you… — Susan C. Young Copy Share Image
“Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone,… — Susan C. Young Copy Share Image
“Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello… — Susan C. Young Copy Share Image
“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when… — Susan C. Young Copy Share Image
“First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in… — Susan C. Young Copy Share Image
“Why Do Some People NOT Take Initiative? • They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting… — Susan C. Young Copy Share Image
“To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention.… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through,… — Susan C. Young Copy Share Image
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and… — Susan C. Young Copy Share Image
“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There… — Susan C. Young Copy Share Image
“Mingle • Be the connector—introduce people to each other who may not otherwise connect. • Be a conversation fire starter; point out… — Susan C. Young Copy Share Image
“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in… — Susan C. Young Copy Share Image
“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power… — Susan C. Young Copy Share Image
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver… — Susan C. Young Copy Share Image
“Imagine how many new friends you would make, how much new business you could create, and how much fun you could have… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a… — Susan C. Young Copy Share Image
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and… — Susan C. Young Copy Share Image
“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies… — Susan C. Young Copy Share Image
“Mix • Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a… — Susan C. Young Copy Share Image
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By .… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. •… — Susan C. Young Copy Share Image
“Hostess with the Mostest “Think of a time when you have had a party in your home or had friends over for… — Susan C. Young Copy Share Image
“Glow What can you do and how can you be in order to bring out the best in others and truly help… — Susan C. Young Copy Share Image
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“Be the "Liker" “If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother… — Susan C. Young Copy Share Image
“I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The… — Susan C. Young Copy Share Image
