Business Quote by Steve Blank

“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”

— Mokokoma Mokhonoana

“If “ship early, ship often” is interpreted as the willingness to expose not-quite-feature-complete but well-tested products to the healthy pressures of real users, everybody…

— Peter Lucas

“Customers rarely know what they want until they don't get it.”

— William Vaughn

“If you don’t know why you’d buy from you, neither will your customers.”

— Frank Sonnenberg

The customer rarely buys what the company thinks it's selling.

— Peter Drucker

“Customers don't distinguish between you and the company you work for. To the customer's way of thinking, you are the company.”

— Ron Zemke

'First to market' is simply a demarcation on a calendar. It really doesn't mean anything.

— Reggie Fils-Aime

“Until you understand your customers - deeply and genuinely - you cannot hope to serve them”

— Rasheed Ogunlaru

“If you don't keep giving customers reasons to buy from you, they won't”

— Sergio Zyman

“They also understand that a store with no documented procedures is very hard to sell when it comes time—and someday it will.”

— James Dion

“But products don’t create value. Customers do.” For”

— Adam M. Grant

“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.”

— Kelly Link