Customer Quote by Cleveland Amory
“The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.”
About This Quote
Source Essay: Consumer Culture Critique, 1990
He sarcastically flips the classic maxim, suggesting modern customers are intrusive intruders.
In simple terms: Customers can feel invasive.
Treat customers with respect, not entitlement.
Themes
Mood
Type
When to use this quote
- retail
- hospitality
- online commerce
Key Concepts
Questions to Reflect On
- How do you balance customer satisfaction with staff well‑being?
- When does customer demand become unreasonable?
Overemphasis on customer rights can erode employee morale.