“Wanamaker learned this lesson early, but I personally had to blunder through this old world for a third of a century before it even began to dawn upon me that ninety-nine times out of a hundred, people don’t criticise themselves… — Dale Carnegie Copy Share Image
The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder. — Cleveland Amory Copy Share Image
