Rule Quote by Steve Leonard
““Rule number one: The customer is always right. Rule number two: If the customer is wrong, see rule number one!””
About This Quote
Customer service rules are paradoxically presented, emphasizing the primacy of the first rule even when the customer is wrong.
In simple terms: Customer is always right, even if wrong.
Key Takeaway
Prioritize customer satisfaction, but assess fairness.
Themes
customer service
business ethics
paradox
humor
Mood
lighthearted
serious
Type
business
humorous
When to use this quote
- call center training
- business policy review
- conflict resolution
Key Concepts
service philosophy
rule hierarchy
client relations
Questions to Reflect On
- How to balance fairness with rule?
A Different Perspective
Can this lead to exploitation?
