Customers Quote by Adam Smith
“The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.”
About This Quote
Source Book: The Theory of Moral Sentiments, 1759
The quote argues that workers are primarily disciplined by the fear of losing jobs, which curbs fraud and negligence more effectively than any formal oversight.
In simple terms: Job security drives honest work; fear of loss enforces discipline.
Key Takeaway
Ensure fair employment conditions to promote integrity.
Themes
labor
discipline
economics
Mood
analytical
pragmatic
Type
economic
ethical
When to use this quote
- human resources policies
- employee training
- performance reviews
Key Concepts
Incentive structures
employment law
workplace ethics
Questions to Reflect On
- What positive incentives could replace fear?
- How does job insecurity affect morale?
A Different Perspective
Overreliance on fear can create toxic work environments.
