Accounts Quote by W. Edwards Deming
“The system that people work in and the interaction with people may account for 90 or 95 percent of performance.”
About This Quote
Source Book: Out of the Crisis, W. Edwards Deming, 1982
Most performance is driven by system design and human interaction rather than individual effort.
In simple terms: Systems and people shape results.
Key Takeaway
Focus on improving systems and relationships.
Themes
performance
systems
human interaction
Mood
analytical
pragmatic
Type
advice
insightful
When to use this quote
- manufacturing
- service industry
- software development
- team management
Key Concepts
Lean
systems thinking
organizational behavior
Questions to Reflect On
- How can you redesign your work system for better outcomes?
- What role do interpersonal dynamics play in your performance?
A Different Perspective
Neglecting individual skill development can limit gains.
