Customer Quote by John L. Flannery Download Open image “When a customer is really not happy, it's a very unpleasant experience.” — John L. Flannery ★ ★ ★ ★ ★ 4.2 out of 5 (8 ratings) Copy quoteShare Customer Experience Happy Really
Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer Copy Share Image
Customer needs have an unsettling way of not staying satisfied for very long. — Karl Albrecht Copy Share Image
“Products that delight customers do the unexpected. They solve a problem customers didn’t know they had, or they evoke a positive emotion.” — Nathan Furr Copy Share Image
People are not good at expressing their frustration. The best way to listen to the customer is through metrics. — Chris Hughes Copy Share Image
“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.” — Bill Quiseng Copy Share Image
If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway. — Jan Carlzon Copy Share Image
Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies… — Paul Walker Copy Share Image
There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and… — Emily Maitlis Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers? • Give… — Susan C. Young Copy Share Image
We are growing both in the U.S. and in India, and all our business plans are made accordingly. So we are expanding both in… — John L. Flannery Copy Share Image
The thought process of India was more around its potential as a cost arbitrage. We always recognised the potential of India, but we were… — John L. Flannery Copy Share Image
First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever. — John L. Flannery Copy Share Image
It's quite clear we've got strong franchises at the core of this company. — John L. Flannery Copy Share Image
I think, to many people in the company, I am somewhat of an outsider. — John L. Flannery Copy Share Image
Our collaboration in building innovative technologies will support the Make in India vision of the Indian government. — John L. Flannery Copy Share Image
In all our businesses, we are out to build local capability in four basic aspects - product line, manufacturing and supply chain, the service… — John L. Flannery Copy Share Image
As I looked across the company, there are three things that keep coming up that we need to work on: culture, our operating rigor,… — John L. Flannery Copy Share Image
If you look across a 30-year career in the company, I've executed in a wide arrange of environments. In financial services all around the… — John L. Flannery Copy Share Image
Our global structuring activities and restructuring activities really don't impact India. — John L. Flannery Copy Share Image
“The police ultimately pay the price for poor customer service when citizens become fearful of them.” — Steven Magee Copy Share Image
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers… — Margaret Heffernan Copy Share Image
I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not. — Jimmy John Liautaud Copy Share Image
“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!” — Steven Magee Copy Share Image
What I disliked most about working as a shop assistant wasn't the occasional snooty customer or the shop or the hours, but the way… — Charlie Brooker Copy Share Image
Yes, e-commerce is a strange situation for an old guy like me. You can buy a TV online, OK, but to buy a dress… — Max Azria Copy Share Image
“Data Scientists should recall innovation often times is not providing fancy algorithms, but rather value to the customer.” — Damian Mingle Copy Share Image
First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever. — John L. Flannery Copy Share Image
I do not work for the shareholder, to be honest. I work for the customer. — Paul Polman Copy Share Image
It's almost always easier to sell to an existing customer base than to find a new one. — Lewis Howes Copy Share Image
I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There… — Natalie Massenet Copy Share Image
But nothing is better than the market, where the customer and the business deal directly with each other, because if you rip people off,… — John Stossel Copy Share Image
