Business Quote by Howard Schultz
““There is a word that comes to my mind when I think about our company and our people. That word is 'love.' I love Starbucks because everything we've tried to do is steeped in humanity. Respect and dignity. Passion and laughter. Compassion, community, and responsibility. Authenticity. These are Starbucks' touchstones, the source of our pride. Valuing personal connections at a time when so many people sit alone in front of screens; aspiring to build human relationships in an age when so many issues polarize so many; and acting ethically, even if it costs more, when corners are routinely cut--these are honorable pursuits, at the core of what we set out to be.””
About This Quote
Source Speech: 2018 Starbucks Global Leadership Forum, Howard Schultz
He frames Starbucks’ mission around love, humanity, and ethical responsibility, emphasizing personal connections.
In simple terms: Starbucks values love, humanity, and ethics.
Key Takeaway
Cultivate genuine, ethical relationships in business.
Themes
leadership
humanity
ethics
community
purpose
Mood
inspirational
hopeful
Type
philosophical
motivational
When to use this quote
- customer service
- team building
- brand strategy
- social impact
Key Concepts
corporate culture
social responsibility
Questions to Reflect On
- How can companies stay profitable while being ethical?
- What personal actions reinforce corporate values?
A Different Perspective
Maintaining ethical standards can increase costs and complexity.
![“If [people] place such things as friendship and family ties above their own productive work, yes, then they are immoral. Friendship, family life and human relationships are not primary in a man's life. A man who places others first, above his own creative work, is an emotional parasite.” quote by Ayn Rand](https://sms4smile.com/quotes/img-quotes/644/ayn-rand-59_creative_if-people-place-such-things-as-friendshi_53834.jpg)
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)