“Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.” — Janna Cachola Copy Share Image
One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more… — Daniel Lyons Copy Share Image
“Understanding who isn’t your ideal customer sometimes helps you better clarify who is.” — Amber Hurdle Copy Share Image
Help! The customer service representative doesn't understand my problem. — Jon Jones Copy Share Image
“The more customers you keep, the fewer customers you have to find.” — Amit Kalantri Copy Share Image
“You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.” — Amber Hurdle Copy Share Image
A complaint is a unique opportunity to strengthen the relationship with the client. — Kevin Kelly Copy Share Image
“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is… — Howard Tayler Copy Share Image
“It is not a good idea to provide poor customer service to armed citizens!” — Steven Magee Copy Share Image
“Even your most loyal customers always have a choice about where to take their business.” — Marilyn Suttle Copy Share Image
“Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the… — Larry Winget Copy Share Image
Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a… — Tony Hsieh Copy Share Image
“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot… — Tapan Singhel Copy Share Image
“I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only… — Susan C. Young Copy Share Image
“Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their… — Amber Hurdle Copy Share Image
“In any business transaction, resist the urge to do 'B' without completing 'A'. Strive to do a well-rounded work.” — Utibe Samuel Mbom Copy Share Image
“Ultimately, the purpose of a certification is to establish a particular level of proficiency in a discipline. Unfortunately, “social media” in and… — Olivier Blanchard Copy Share Image
The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign. — Iimani David Copy Share Image
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm… — Anonymous Copy Share Image
“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in… — Mokokoma Mokhonoana Copy Share Image
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has… — Brené Brown Copy Share Image
The longer you wait, the harder it is to provide outstanding customer service. — Bill Davidow Copy Share Image
