If Franz Kafka were alive today he'd be writing about customer service. — Jonathan Alter Copy Share Image
The boss thinks their team exists to serve them. The leader thinks they exist to serve their team. — Alexander Den Heijer Copy Share Image
If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die. — Eric Lander Copy Share Image
It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or… — Gary Vaynerchuk Copy Share Image
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” — Marilyn Suttle Copy Share Image
“Serving the customer (“customer service”) is not becoming a personal concierge and catering to their every whim and want. Customer service is… — Timothy Ferriss Copy Share Image
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from… — Richard Branson Copy Share Image
“Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.” — Amber Hurdle Copy Share Image
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve… — Theo Paphitis Copy Share Image
“Relationships are a big part of being an entrepreneur or a creative business owner. Essentially you are creating a customer service job… — Julie Merrett Copy Share Image
“Customer Service' is a random collection of words used to fill a void” — Paul W. Feenstra Copy Share Image
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has… — Herb Kelleher Copy Share Image
“No one can argue with that. Restaurant work is total hell. I’m not cut out for waitressing. I tried that when I… — Victoria Fedden Copy Share Image
Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer… — Virginia Postrel Copy Share Image
When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA… — Robert Wilkie Copy Share Image
Customer service teams at many companies have already embraced social media, often out of necessity. — Ryan Holmes Copy Share Image
“You don't even know if she really likes you, Oberon said as we exited and I unlocked my bike. She could be… — Kevin Hearne Copy Share Image
I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy… — Tony Hsieh Copy Share Image
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child,… — Oren Arnold Copy Share Image
The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on… — Robert Johnson Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“Your customers are responsible for your company’s reason for existing.” — Marilyn Suttle Copy Share Image
“For a moment I think to myself, which connection is quicker to God? Telepathically or by email? Maybe there’s a quicker turnaround… — Sadiqua Hamdan Copy Share Image
