Business Quote by James O'Toole

“As Starbucks' CEO Howard Shultz explains, the high-quality customer service that makes it possible for his company to charge a premium for its coffee results from the investments it makes in employee welfare and training.”

James O'Toole

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Business Ceo Coffee Customer service Employee Fitness Investment Training Welfare

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Sadly, at Ford, General Motors, and Chrysler sales continually trend downward, manufacturing costs rise, and employment declines. As the result of the decrease in…

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The current CEO of Wal-Mart says he has "no choice" but to sacrifice the welfare of his employees in order to serve his customers'…

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Sadly, too many corporate leaders still believe that the way to boost productivity and profits is to continually reduce salaries, benefits, and training expenditures,…

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In the 80s, Ford's successful introduction of the Taurus was, in large part, due to productivity gains resulting from the setting aside of outmoded…

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American managers often say they would like to pay their employees more, they argue that they can't afford to do so and, at the…

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When we spoke about workplaces in 1972 we mainly were referring to old-line manufacturing firms, on the one hand, and Main St. shops and…

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The failure of unions to support efforts to increase employee involvement and ownership coincided with their unwillingness to speak out on the broader issues…

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Value-based leaders believe in democratic workplaces in which employees participate in decisions.

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If America is to compete effectively in world markets, its corporate leaders must strategically position their companies in the right businesses, and then manage…

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