Attitude Quote by Jon Jones

Everything changes when there is a real customer yelling at you from the other end of the phone.

— Percy Barnevik

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

— Chris Hughes

As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill.

— Jon Jones

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

— Jon Jones

I hate phones. All businesses are personal businesses, and I always try my best to get back to people, but sometimes the barrage of…

— Vera Wang

When the phone started ringing too many times, I had to take it back to what I can handle. I take my chances on…

— Bill Murray

Everybody knows I return all of my phone calls. I pick up my cell phone myself, much to the chagrin of my staff.

— Anonymous

I look at what the phone company does and do the opposite.

— Craig Newmark

Our new attitude is how can we put you in front of our customer.

— Terry Semel

When I go out for dinner with friends, we all put our phones aside and the first person to pick up their phone has…

— Scarlett Moffatt

There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and…

— Emily Maitlis

Listen to the customer's complaint and act fast.

— Richard Branson