Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need… — Ken Blanchard Copy Share Image
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied… — Ken Blanchard Copy Share Image
As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who… — Ken Blanchard Copy Share Image
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is -… — Ken Blanchard Copy Share Image
Customer service should not be a department, customer service is everyone's job. — Ken Blanchard Copy Share Image
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how… — Ken Blanchard Copy Share Image
Positive thinkers get positive results because they are not afraid of problems. — Ken Blanchard Copy Share Image
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents. — Ken Blanchard Copy Share Image
Your role as a leader is even more important than you might imagine. You have the power to help people become winners. — Ken Blanchard Copy Share Image
Too often in business, only financial data is gathered - and then it is distributed only to management. Other key indicators that relate to… — Ken Blanchard Copy Share Image
The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing. — Ken Blanchard Copy Share Image
Everyday do something in relation to everything that's important to you. — Ken Blanchard Copy Share Image
Leadership is anytime you seek to influence the thinking, behavior, or development of others. — Ken Blanchard Copy Share Image
The only job security you have today os your commitment to continuous personal improvement. — Ken Blanchard Copy Share Image
