Customer Quote by Ken Blanchard
“If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.”
About This Quote
Source Book: The One Minute Manager, 1982
Disengaged employees harm customer service, making any strategy ineffective; customers will leave
In simple terms: Employee disengagement leads to customer loss regardless of strategy
Key Takeaway
Engage staff to retain customers; prioritize employee morale
Themes
leadership
customer service
employee engagement
Mood
pragmatic
motivational
Type
business
leadership
When to use this quote
- team building
- customer feedback
- performance incentives
- training programs
Key Concepts
management theory
organizational behavior
service quality
Questions to Reflect On
- How can leaders boost employee engagement?
- What balance between strategy and staff morale?
A Different Perspective
Even engaged staff may not fix a flawed strategy
![“I hadn’t wanted to get involved or to accept any personal responsibility….[so] that I would be ready to drop everything at any moment and flee. Ever since I was a [child] I’ve needed that feeling, that theoretical escape route. It never appealed to me to stay in the same place, making incessant…” quote by Ignácio de Loyola Brandão](https://sms4smile.com/quotes/img-quotes/c5e/ignacio-de-loyola-brandao-5843_personal-responsibil_i-hadn-t-wanted-to-get-involved-or-to-ac_1644393.jpg)
