Business Quote by Ken Blanchard

The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your…

— Paul Orfalea

“Employee ideas illustrate the profound understanding of a company's capabilities and customers that only people working on the front-lines can possess.”

— Alan G. Robinson

No leader can possibly have all the answers . . . .The actual solutions about how best to meet the challenges of the moment…

— Steve Miller

Listen to clients, employees, and peers and stay open to their ideas, feedback, and answers. Doing so is vital to the success of any…

— Adena Friedman

“Convincing a leader of the value of front-line ideas alone is rarely enough for that person to overcome years of entrenched bad habits and…

— Dean M. Schroeder

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

— Tony Hsieh

It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take…

— Nelson Mandela

“After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff…

— Alan G. Robinson

As the leader, you're empowering talent. Once you've given the direction, it's a joy to see it put into action, to see people on…

— Denise Morrison

Top-down leaders, by withholding power from those in the ranks, deprive them of the ability to use the expertise and information vested in them…

— Sally Helgesen

Every leader can get more passion, ingenuity and energy from their people, and every employees wants to feel connected to a great cause. When…

— Adrian Gostick

When leaders behave consistently with the expectations of customers, they are doing things inside their organization that deliver value outside.

— Dave Ulrich