Firsts Quote by Jeffrey Gitomer
“Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?”
About This Quote
Source Book: Customer Loyalty, Jeffery Gitomer, 2005
Effective service begins with genuine friendliness, setting a positive tone for all interactions.
In simple terms: Friendliness is the foundation of good service.
Key Takeaway
Be friendly first.
Themes
customer service
communication
relationships
Mood
warm
approachable
Type
advice
motivational
When to use this quote
- retail
- hospitality
- team leadership
- client meetings
Key Concepts
psychology of friendliness
first impressions
Questions to Reflect On
- How can you maintain friendliness under stress?
- What habits reinforce a friendly demeanor?
A Different Perspective
Friendliness alone may not resolve deeper systemic issues.
![“Since I worked with Danny Boyle before on Slumdog Millionaire, we have great success and everything. So, when I first got the script and the screenplay of Simon (Beaufoy) and I was reading it, even before the shoot, some kind of sounds came into my mind and I put some stuff [down] and sent it to…” quote by A. R. Rahman](https://sms4smile.com/quotes/img-quotes/573/a-r-rahman-4481_cutting_since-i-worked-with-danny-boyle-before-o_539.jpg)
