Productivity Quote by James C. Collins

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

— Robert Spector

“The Nordstrom corollary to that philosophy is hire the smile, train the skill.”

— Robert Spector

“Merck • Corporate social responsibility • Unequivocal excellence in all aspects of the company • Science-based innovation • Honesty and integrity • Profit, but…

— James C. Collins

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

— Robert Spector

The more successful you and your organization become, the more humble and devoted to your customers you need to be.

— Anonymous

“The retailer features them in advertising to generate store traffic, but once the shopper is in the store the retailer has every incentive via…

— Greg Thain

“Shopping eased the pain. -Hailey, Retail Therapy”

— Roz Bailey

“These shirts are perfectly serviceable.” I rolled my eyes. “Serviceable? Anyan, I get it that you’re utilitarian. If we were in the old country…

— Nicole Peeler

“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your personal reputation…

— Susan C. Young

“Of course the merchandise appears to be cheaper. Because where there are so many things close together, they can hardly help not thinking of…

— Joseph Roth

“Customer is a very important key factor that every establishment big or small MUST recognize in other to succeed.”

— Abdulazeez Henry Musa

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made…

— Sam Walton