Business Quote by Harvey Mackay
“There's a place in the world for any business that takes care of its customers-after the sale.”
About This Quote
Source Speech: "Customer Service Excellence" conference, 2005
Long‑term business success depends on caring for customers even after they purchase, fostering loyalty and reputation.
In simple terms: Post‑sale care builds lasting success.
Key Takeaway
Prioritize after‑sale support.
Themes
customer service
loyalty
business strategy
Mood
motivational
practical
Type
advice
business
When to use this quote
- retail
- software services
- subscription models
- client retention
Key Concepts
relationship marketing
customer experience
Questions to Reflect On
- What post‑sale practices could you improve?
- How does after‑sale care affect brand perception?
A Different Perspective
After‑sale effort can be costly and overlooked.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)