Benefits Quote by Eric Ries
“Lean thinking defines value as providing benefit to the customer; anything else is waste.”
About This Quote
Source Book: The Lean Startup, 2011
Lean thinking defines value as delivering benefit to the customer, treating everything else as waste to be eliminated.
In simple terms: Value = customer benefit; waste = everything else.
Key Takeaway
Eliminate waste, focus on customer value.
Themes
lean
value
customer
waste
efficiency
Mood
analytical
pragmatic
Type
business
educational
When to use this quote
- product development
- process improvement
- startup scaling
- continuous improvement
Key Concepts
business strategy
operations
design thinking
Questions to Reflect On
- How do you identify waste in your process?
- What truly benefits your customer?
A Different Perspective
May overlook intangible value.
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