Business Quote by Alan G. Robinson

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

— Tony Hsieh

“After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff…

— Alan G. Robinson

As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell…

— Ken Blanchard

“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organization’s improvement potential lies in front-line ideas.”

— Alan G. Robinson

“Customers don't distinguish between you and the company you work for. To the customer's way of thinking, you are the company.”

— Ron Zemke

“Convincing a leader of the value of front-line ideas alone is rarely enough for that person to overcome years of entrenched bad habits and…

— Dean M. Schroeder

Developing great employees attracts great customers.

— Ron Kaufman

“The more a company’s message is reinforced in a workplace environment, the easier it is for employees to integrate that vision and relay it…

— Ron Friedman

“The nutshell version is that you need to think about the employee mindsets, behaviors, knowledge, and expertise that are potentially linked to the performance…

— Pearl Zhu

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

— Margaret Heffernan

“From the boardroom to the front line, you need to believe that, the customer is the lifeline of the business.”

— Pearl Zhu

Most importantly, we want to create a company where every employee can bring their whole selves to work.

— Indra Nooyi