“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organization’s improvement potential lies in front-line ideas.” — Alan G. Robinson Copy Share Image
“Try this: Identify a bottom-up improvement or innovation in your organization, and interview the person who championed it. Chances are you will find a… — Alan G. Robinson Copy Share Image
“Employee ideas illustrate the profound understanding of a company's capabilities and customers that only people working on the front-lines can possess.” — Alan G. Robinson Copy Share Image
“After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff… — Alan G. Robinson Copy Share Image
“Very few managers know how to effectively tap the biggest source of performance improvement available to them: namely, the creativity and knowledge of the… — Alan G. Robinson Copy Share Image
“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organization’s improvement potential lies in front-line ideas.” — Alan G. Robinson Copy Share Image
“Research has found that in most companies managers who get promoted rapidly spend most of their time networking and politicking, while their more effective… — Alan G. Robinson Copy Share Image
