It is important that we win back the trust of employees first, then customers. — Oscar Munoz Back Copy Share Image
Simply put, we haven't lived up to your expectations... That's going to change. — Oscar Munoz Change Copy Share Image
At United, I will dedicate myself to making our airline flyer-friendly. — Oscar Munoz Airline Copy Share Image
We have to realize we have millions of human beings traveling on our equipment. — Oscar Munoz Equipment Copy Share Image
United's 2015 earnings were one of the best in the company's history. — Oscar Munoz Best Copy Share Image
We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it… — Oscar Munoz Building Copy Share Image
The level of improvement has been great across the industry, and we have improved along with everyone. — Oscar Munoz Everyone Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always… — Oscar Munoz Dignity Copy Share Image
Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees. — Oscar Munoz Been Copy Share Image
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their… — Oscar Munoz Allow Copy Share Image
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. — Oscar Munoz About Copy Share Image
We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet. — Oscar Munoz Anything Copy Share Image
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be… — Oscar Munoz Adapted Copy Share Image
Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the… — Oscar Munoz Food Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you… — Oscar Munoz Investing Copy Share Image
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.… — Oscar Munoz Late Copy Share Image
We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating,… — Oscar Munoz Flexible Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but… — Oscar Munoz Common sense Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control… — Oscar Munoz Air traffic control Copy Share Image
I think one of the things that, at least, I found out over - and many have in the industry - is… — Oscar Munoz Customer Copy Share Image
Our progress isn't just limited to the operation. Financially, we have been performing well. United's 2015 earnings were one of the best… — Oscar Munoz Balance Copy Share Image
At the end of the day, the differential, I believe, on the airline space has got to be about the product and… — Oscar Munoz Believe Copy Share Image
I am thrilled to return full time to a job and the employees I love. — Oscar Munoz I am Copy Share Image
You forget sometimes that the people you're carrying are human. — Oscar Munoz Forget Copy Share Image
It's the human approach to customers that I want to bring back. — Oscar Munoz Approach Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Circumstances Copy Share Image
Somewhere in the mix, we forgot the very critical people who deliver the service. — Oscar Munoz Mix Copy Share Image
Everyone has images in their mind of what to expect from different groups. — Oscar Munoz Different Copy Share Image
If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on… — Oscar Munoz Family Copy Share Image
Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it… — Oscar Munoz Effort Copy Share Image
I think we need to communicate more effectively how we treat you with respect and dignity as a customer. — Oscar Munoz Dignity Copy Share Image
Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. — Oscar Munoz Anywhere Copy Share Image
We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid,… — Oscar Munoz Going Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Average Copy Share Image
