One, we committed to put about 650 people in the field to focus totally on customer satisfaction. — Sanjay Kumar Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
“The way to go in any industry is to be mindful, both in business and in value.” — Utibe Samuel Mbom Copy Share Image
I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an… — David Duffield Copy Share Image
We're improving and taking our levels of customer satisfaction higher and higher…Our customers are happier than they were before. — Ralph de la Vega Copy Share Image
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because… — Bill Gates Copy Share Image
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction,… — Jack Welch Copy Share Image
“Here’s a golden rule for increasing customer satisfaction, “Always promise only that much that you can easily deliver. Always deliver more than… — Pooja Agnihotri Copy Share Image
“Finding a client is a piece of cake. Keeping a client is a tug of war.” — Utibe Samuel Mbom Copy Share Image
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. — Jack Welch Copy Share Image
“Think about your clients before thinking about yourself. Think of what value to add before thinking of what profit to subtract.” — Utibe Samuel Mbom Copy Share Image
One customer well taken care of could be more valuable than $10,000 worth of advertising. — Jim Rohn Copy Share Image
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai Copy Share Image
Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the… — Paul Clitheroe Copy Share Image
The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn. — Patrick Fitzgerald Copy Share Image
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs Copy Share Image
If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in… — Michael Dell Copy Share Image
There's this old Frank Sinatra song: 'If you can make it here, you can make it anywhere'... that song was about New… — Anand Mahindra Copy Share Image
“The yearly survey is essential for strategic decision support, as it shows the overall strengths and weaknesses of the company, and overall… — Gert Laursen Copy Share Image
“The client trusts you. I appreciate the value in maintaining a high level of customer satisfaction. But it’s my job to point… — Mike Weinberg Copy Share Image
“Corporate Social Responsibility - The New Strategic Marketing Battleground / Chris Maloney / Chris Maloney building customer satisfaction is an “important intermediate… — Anonymous Copy Share Image
Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as… — Scott D. Anthony Copy Share Image
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will… — Derek Sivers Copy Share Image
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate… — Christopher McCormick Copy Share Image
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive… — Bill Gates Copy Share Image
“For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell… — Robert Thompson Copy Share Image
“The honey-and-thyme ice cream was a hit, and so was the pastis sorbet. We decided we needed to change the name of… — Elizabeth Bard Copy Share Image
“The number-one corporate objective, when crossing the chasm, is to secure a distribution channel into the mainstream market, one with which the… — Geoffrey A. Moore Copy Share Image
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer… — Jack Welch Copy Share Image
I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation… — Ron Willingham Copy Share Image
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch Copy Share Image
“...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love. Love… — Raymond Luczak Copy Share Image
“Do you work hard to attract new customers but do little to keep them?” — Frank Sonnenberg Copy Share Image
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