“Be considerate to your clients, even when they seem to be the wealthiest in the world.” — Utibe Samuel Mbom Copy Share Image
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh Copy Share Image
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer… — Jack Welch Copy Share Image
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will… — Derek Sivers Copy Share Image
“Do you work hard to attract new customers but do little to keep them?” — Frank Sonnenberg Copy Share Image
“The client trusts you. I appreciate the value in maintaining a high level of customer satisfaction. But it’s my job to point… — Mike Weinberg Copy Share Image
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs Copy Share Image
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. — Jack Welch Copy Share Image
“Finding a client is a piece of cake. Keeping a client is a tug of war.” — Utibe Samuel Mbom Copy Share Image
“For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell… — Robert Thompson Copy Share Image
“No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.” — Bill Quiseng Copy Share Image
“Think about your clients before thinking about yourself. Think of what value to add before thinking of what profit to subtract.” — Utibe Samuel Mbom Copy Share Image
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive… — Bill Gates Copy Share Image
“You solve your clients' problems better if you solved them as though you were solving your own problems.” — Utibe Samuel Mbom Copy Share Image
“Customer satisfaction is more important than the accumulation of phony internet reviews.” — Utibe Samuel Mbom Copy Share Image
Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as… — Scott D. Anthony Copy Share Image
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai Copy Share Image
“My armpits are not only rank, but they’re ranked number one in customer satisfaction. Try them for free or your money back.” — Jarod Kintz Copy Share Image
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch Copy Share Image
There's this old Frank Sinatra song: 'If you can make it here, you can make it anywhere'... that song was about New… — Anand Mahindra Copy Share Image
The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to… — William J. Clinton Copy Share Image
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how… — Jack Welch Copy Share Image
