Customer satisfaction Quote by Patrick Fitzgerald

As the technology matures, it becomes less and less relevant. The technology is taken for granted. Now, new customers enter the marketplace, customers who…

— Donald A. Norman

Treat customer support as a product.

— Keith Rabois

Often, very talented technical people find it extraordinarily difficult to take the viewpoint of customers, who are often ignorant about the technology and who…

— Barbara Bund

Unless you have 100% customer satisfaction, you must improve.

— Horst Schulze

We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer…

— Tricia Griffith

Satisfied customers are apathetic. Loyal customers will be your advocate.

— Jeffrey Gitomer

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't…

— Ken Blanchard

“a measure of “declining sales” certainly points to a problem, but “revenue churn”—specifically, how many customers canceled contracts—tells management where to intervene.”

— Orit Gadiesh

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's…

— Jeff Bezos

“no amount of technology can really improve the situation as long as companies are set up to market products rather than cultivate customers. To…

— Harvard Business School Press

“Marketing support: Marketing targeted at the consumer is likely to improve rotation, and may affect margins. This is why promotional support directed at the…

— Greg Thain

Customer satisfaction is worthless. Customer loyalty is priceless.

— Jeffrey Gitomer