Customer satisfaction Quote by Masaaki Imai Download Open image “All of management's efforts for Kaizen boil down to two words: customer satisfaction.” — Masaaki Imai ★ ★ ★ ★ ★ 2.3 out of 5 (3 ratings) Copy quoteShare Customer satisfaction Customers Effort Kaizen Management Satisfaction Two Two Words
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal! — Niki Lauda Copy Share Image
The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the… — Masaaki Imai Copy Share Image
Kaizen means ongoing improvement involving everybody, without spending much money. — Masaaki Imai Copy Share Image
Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing? — Brian Tracy Copy Share Image
“Kaizen" is a Japanese term that captures the concept of continuously making many small improvements.” — Andrew Hunt Copy Share Image
We're improving and taking our levels of customer satisfaction higher and higher…Our customers are happier than they were before. — Ralph de la Vega Copy Share Image
Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive… — Doug McMillon Copy Share Image
Success begets success in terms of customer deployments and having truly happy customers. — Aneel Bhusri Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
There are various non-statistical tools that have been typically developed by lean companies, notably by Toyota for minimizing variability in production, such as standardization,… — Masaaki Imai Copy Share Image
Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement — Masaaki Imai Copy Share Image
I have a theory that among the large Western companies (mostly American) the higher an executive is promoted, the more wisdom is lost and… — Masaaki Imai Copy Share Image
I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder). — Masaaki Imai Copy Share Image
Japanese management practices succeed simply because they are good management practices. This success has little to do with cultural factors. And the lack of… — Masaaki Imai Copy Share Image
The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the… — Masaaki Imai Copy Share Image
To assure the prosperity of a firm should be a long-term strategy and the turnover of key managers should be taken into account from… — Masaaki Imai Copy Share Image
Under the lean system, any tools which are required for solving problems are used. — Masaaki Imai Copy Share Image
Control charts are one of the statistical tools for solving quality related problems. — Masaaki Imai Copy Share Image
The standard is not writ on the stone. The definition of the standard is that it is the best way to do the job… — Masaaki Imai Copy Share Image
I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope… — Masaaki Imai Copy Share Image
When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six… — Charlie Baker Copy Share Image
“Chrome and Firefox users were 19% less likely to be absent from work, had higher sales, and received better customer satisfaction ratings. The non-default… — Edify.me Copy Share Image
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal! — Niki Lauda Copy Share Image
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER. — Brian Tracy Copy Share Image
“The ‘Regal Seven (key) Ingredients of a Successful Company’ is: Pursue the goal of Profit Maximization keeping in mind the shareholders interests. To be… — Henrietta Newton Martin Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement,… — Stephen Covey Copy Share Image
“Create wow moments for your prospects and watch you online sentiment increase.” — Stacey Kehoe Copy Share Image
“Meeting a thousand needs for one client is better than having a thousand clients whose needs you cannot meet.” — Utibe Samuel Mbom Copy Share Image
The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels,… — Jay Leno Copy Share Image
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers… — Herb Kelleher Copy Share Image