No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it,… — W. Edwards Deming Copy Share Image
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. — W. Edwards Deming Copy Share Image
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the… — W. Edwards Deming Copy Share Image
“The intent of application of a work standard is noble: predict costs; establish ceiling on costs. The actual effect is to double… — W. Edwards Deming Copy Share Image
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
