Defects Quote by W. Edwards Deming
“Defects are not free. Somebody makes them, and gets paid for making them.”
About This Quote
Defects incur costs; they arise from deliberate choices and are compensated accordingly.
In simple terms: Defects cost money and are intentional.
Key Takeaway
Identify and eliminate costly defects.
Themes
quality
cost
process
Mood
critical
analytical
Type
advisory
philosophical
When to use this quote
- manufacturing
- software development
- service delivery
Key Concepts
lean management
continuous improvement
Questions to Reflect On
- What hidden costs do your defects create?
- How can you redesign processes to prevent them?
A Different Perspective
Eliminating defects may require upfront investment.
![“The sense of tragedy - according to Aristotle - comes, ironically enough, not from the protagonist's weak points but from his good qualities. Do you know what I'm getting at? People are drawn deeper into tragedy not by their defects but by their virtues. ... [But] we accept irony through a device…” quote by Haruki Murakami](https://sms4smile.com/quotes/img-quotes/aa9/haruki-murakami-21_accepting_the-sense-of-tragedy-according-to-aristo_23796.jpg)
