““Candidate: I sense we’re just missing something critical. Something is causing this to happen. Either customers have changed in a way that has benefited our competitors but not our client, or competitors have changed in a way that attracts new business but we haven’t. (Note how I framed the issue in concrete terms: Either competitors or customers have changed. Laying out an issue in this structured way makes it easier for the interviewer to follow your logic. I could just as easily have said, “I think we need to look into the customers themselves,” or I could have started asking questions about customers. The problem with diving in this way is that it doesn’t give the interviewer any insight into the organization of your thought process. Are you asking questions like a reporter would, or are you asking questions for a specific purpose?””
