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Customer Quote by Michael J. Silverstein

“Respond to your customer's dissatisfactions with precision and power.” quote by Michael J. Silverstein
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“Respond to your customer's dissatisfactions with precision and power.”

Michael J. Silverstein

About This Quote

Source Business Guide: Customer Service Excellence, 2015

Address complaints directly and confidently to turn dissatisfaction into loyalty.

In simple terms: Handle complaints with precision and strength.

Key Takeaway

Respond swiftly and firmly.

Themes

customer service communication resolution

Mood

professional assertive

Type

practical motivational

When to use this quote

  • call center
  • retail
  • online support
  • client meetings

Key Concepts

Precision power empathy

Questions to Reflect On

  • What language can soften while staying firm?
  • How to balance power with empathy?
A Different Perspective

Overly aggressive tone may alienate customers.

3.2 out of 5 (4 ratings)

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