Customers Quote by Michael J. Silverstein Download Open image “Respond to your customer's dissatisfactions with precision and power.” — Michael J. Silverstein ★ ★ ★ ★ ★ 3.2 out of 5 (4 ratings) Copy quoteShare Customers Dissatisfaction Precision
“The most important attribute of a customer value proposition is its precision: how perfectly it nails the customer job to be done—and nothing else.” — Mark W. Johnson Copy Share Image
Be precise. A lack of precision is dangerous when the margin of error is small. — Donald Rumsfeld Copy Share Image
People are not good at expressing their frustration. The best way to listen to the customer is through metrics. — Chris Hughes Copy Share Image
Rounding to the nearest cent is sufficiently accurate for practical purposes. — Alexander John Ellis Copy Share Image
Precision is, after all, not only a form of responsibility and a kind of pleasure, but an instrument of compassion. To be precise requires… — Marilyn Chandler McEntyre Copy Share Image
“Precision is a precise art. Poignancy is pre-eminent and precludes prevarication.” — Steven Erikson Copy Share Image
Always welcome your customer's scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out. — Michael J. Silverstein Copy Share Image
Get out of the office. Roam the frontline. Be observant. Hold your people accountable for creating the new narrative, a new story, in which… — Michael J. Silverstein Copy Share Image
The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to… — Michael J. Silverstein Copy Share Image
Take an expansive view of the consumers needs and expand beyond your current boundaries. — Michael J. Silverstein Copy Share Image
The starting point is to create a qualitative understanding of market drivers. You need to get into the head of the consumer and be… — Michael J. Silverstein Copy Share Image
Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on. — Michael J. Silverstein Copy Share Image
Better ramp up your virtual relationships. Companies think omni channel is the correct answer. This is not enough. The information explosion for consumers makes… — Michael J. Silverstein Copy Share Image
The top 25 at every company really set the tone. Everyone watches them. They need to be present and focused. No slackers at the… — Michael J. Silverstein Copy Share Image
Own one idea. Complete it. Map the current model of purchase and usage. Change how it is done so at least some part of… — Michael J. Silverstein Copy Share Image
Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand… — Michael J. Silverstein Copy Share Image
A curious mind armed with skill, experience, knowledge, and patterns can give birth to big brand revolution. — Michael J. Silverstein Copy Share Image
You need to have sufficient resources against your priorities. Your eyes have to be open every day. — Michael J. Silverstein Copy Share Image
The best way to hold customers is to constantly figure out how to give them more for less. — Philip Kotler Copy Share Image
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying… — Marc Ostrofsky Copy Share Image
One of the Internet's highest-profile companies, Priceline once dreamed of transforming the way consumer goods are bought and sold by offering customers the chance… — Alex Berenson Copy Share Image
Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing… — Charles Kettering Copy Share Image
Without a customer, you don't have a business - all you have is a hobby. — Don Peppers Copy Share Image
In open source, you really have to be near the watershed to have an impact on the source code. Customers want to be near… — Peter Fenton Copy Share Image
Get a minimum viable product out there, test it out, see how customers respond. — Shira Goodman Copy Share Image
Tachyon OPC+ is a natural extension of our market-winning Tachyon platform, giving customers a clear path to minimizing the OPC error budget and producing… — Bill Vaughan Copy Share Image
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because,… — Jeff Bezos Copy Share Image
In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or… — Stephen Covey Copy Share Image
Why is Caterpillar bad if we create a new job in India or China to receive U.S. exports? It makes no sense to me.… — Douglas R. Oberhelman Copy Share Image
